Effective Date: 01/October/2023
Last Updated: 06/August/2026
Introduction
This Cookie Policy explains how Silvermop Cleaners (“Silvermop”, “we”, “our”, or “us”) uses cookies and similar technologies on our website.
This Policy should be read together with our Privacy Policy and Terms of Service.
By continuing to use our website, you acknowledge that cookies may be used in accordance with this Cookie Policy. Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
1. What Are Cookies?
Cookies are small text files placed on your computer, smartphone, tablet or other device when you visit a website.
Cookies help websites function efficiently, improve user experience, remember preferences, understand how visitors use a website, and support security and analytics.
Cookies cannot directly access files stored on your device or install software.
2. Why We Use Cookies
Silvermop uses cookies to:
- Ensure our website functions correctly.
- Improve website speed and performance.
- Remember your preferences.
- Enhance website security.
- Analyse visitor behaviour.
- Measure the effectiveness of our marketing campaigns.
- Improve customer experience.
- Detect and prevent fraudulent activity.
- Support online booking functionality.
- Personalise content where appropriate.
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our website.
They enable core functions such as:
- Website navigation
- Secure browsing
- Booking forms
- Login sessions (where applicable)
- Fraud prevention
- Security features
These cookies cannot generally be disabled through our website because they are necessary for the website to function properly.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website.
Information collected may include:
- Pages visited
- Time spent on pages
- Navigation paths
- Device type
- Browser type
- Operating system
- Approximate location
- Referral source
- Website errors
This information helps us improve our website and services.
Examples may include:
- Google Analytics
- Microsoft Clarity
Functional Cookies
These cookies remember choices you make while using our website.
For example, they may remember:
- Preferred language
- Region
- Previously entered form information
- Accessibility preferences
- Cookie preferences
These cookies improve convenience but are not essential for website functionality.
Advertising and Marketing Cookies
These cookies help us understand the effectiveness of our advertising campaigns and may be used to display relevant advertisements.
They may collect information regarding:
- Pages visited
- Services viewed
- Campaign interactions
- Website visits after clicking advertisements
Examples include:
- Meta Pixel
- Google Ads Conversion Tracking
- LinkedIn Insight Tag
Advertising cookies will only be used where you have provided consent, where required by applicable law.
4. Cookies Used by Third Parties
Some cookies placed on your device may be set by trusted third-party service providers.
These may include providers offering:
- Website analytics
- Advertising services
- Payment processing
- Embedded videos
- Maps
- Social media integrations
- Customer support tools
These third parties are responsible for their own privacy and cookie practices.
We encourage you to review their respective privacy policies.
5. Information Collected Through Cookies
Depending on the type of cookie, information collected may include:
- IP address
- Browser type
- Device type
- Operating system
- Date and time of visit
- Pages viewed
- Click behaviour
- Session duration
- Approximate geographic location
- Referral websites
- Website interactions
Silvermop does not use cookies to intentionally collect sensitive personal information.
6. Cookie Consent
When you first visit our website, you may be presented with a cookie banner requesting your consent to the use of non-essential cookies.
You may choose to:
- Accept all cookies;
- Reject non-essential cookies; or
- Customise your cookie preferences.
Your preferences may be changed at any time through your browser settings or any cookie preference tool made available on our website.
7. Managing Cookies
Most web browsers allow you to manage cookies through their settings.
You may:
- Delete existing cookies;
- Block future cookies;
- Receive notifications before cookies are stored; or
- Disable specific categories of cookies.
Please note that disabling certain cookies may affect the functionality and performance of our website.
8. Browser Controls
You can manage cookies directly through your browser.
Guidance is available from the browser providers, including:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Apple Safari
- Opera
Please refer to your browser’s support documentation for detailed instructions.
9. Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) setting.
Currently, there is no universally accepted standard governing how websites should respond to DNT signals.
Accordingly, Silvermop may not respond differently to such signals unless required by applicable law.
10. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in technology;
- Updates to our website;
- Changes in legal or regulatory requirements;
- Improvements to our services.
Where material changes are made, we will update the “Last Updated” date shown at the beginning of this Policy.
Continued use of our website after any updates constitutes acceptance of the revised Cookie Policy.
11. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Silvermop Cleaners
Website: https://www.silvermop.co
General Enquiries: solutions@silvermop.co
Privacy Enquiries: support@silvermop.co
Telephone & WhatsApp: +234 704 821 2627
Communication Hours:
Monday to Friday
9:00 a.m. – 6:00 p.m. (WAT)
We will respond to your enquiry as promptly as reasonably practicable.
12. Your Privacy Matters
Silvermop is committed to being transparent about how we collect and use information through cookies and similar technologies.
Our goal is to provide a secure, efficient and user-friendly online experience while respecting your privacy and complying with applicable data protection laws.
For more information about how we collect, use and protect your personal information, please refer to our Privacy Policy.
Cleaning that goes beyond the surface.
