Effective Date: 01/October/2023

Last Updated: 06/August/2026

Welcome to Silvermop Cleaners (“Silvermop”, “we”, “our”, or “us”).

At Silvermop, your privacy is important to us. We are committed to protecting your personal information and processing it responsibly, lawfully, fairly, and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information whenever you visit our website, contact us, request a quotation, subscribe to our newsletters, or engage any of our cleaning services.

This Privacy Policy has been prepared in accordance with the:

  • Nigeria Data Protection Act, 2023 (NDPA)
  • Regulations and guidance issued by the Nigeria Data Protection Commission (NDPC)
  • Applicable principles contained in the Nigeria Data Protection Regulation (NDPR)
  • Any other applicable laws governing privacy and data protection within the Federal Republic of Nigeria.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Silvermop Cleaners is a professional cleaning company providing residential, commercial and specialised cleaning services throughout Lagos State and other locations where our services may be offered.

Our services include:

  • Residential Cleaning
  • Office Cleaning
  • Commercial Cleaning
  • Janitorial Services
  • Post-Construction Cleaning
  • Event Cleaning
  • Furniture & Upholstery Cleaning
  • Laundry Services
  • Deep Cleaning
  • Move-in and Move-out Cleaning
  • Other specialised cleaning solutions.

For the purposes of applicable data protection legislation, Silvermop acts as the Data Controller for the personal information collected through our business operations.

2. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

  • Our website
  • Online booking forms
  • Quotation request forms
  • Customer support interactions
  • Email communications
  • Telephone calls
  • WhatsApp conversations
  • Social media platforms
  • Physical booking forms
  • Corporate service agreements
  • Marketing campaigns
  • Surveys
  • Events organised or attended by Silvermop.

It also applies where you communicate with our employees, representatives or authorised service providers.

3. Information We Collect

Depending on how you interact with us, we may collect different categories of personal information.

Personal Identification Information

This may include:

  • Full name
  • Residential address
  • Business address
  • Email address
  • Telephone number
  • Company name
  • Job title

Booking Information

When you request our services, we may collect information including:

  • Property type
  • Number of rooms
  • Property size
  • Preferred cleaning schedule
  • Cleaning preferences
  • Service history
  • Access instructions
  • Special requests

Payment Information

Where payment is made for our services, we may collect information necessary to process transactions, including:

  • Payment reference
  • Bank details (where required)
  • Transaction history
  • Invoice information

For your security, Silvermop does not intentionally store complete debit or credit card details on its systems where payments are processed through secure third-party payment providers.

Website Usage Information

When you visit our website, we may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring websites
  • Session duration
  • Clickstream data

Marketing Information

Where you subscribe to our newsletter or marketing communications, we may collect:

  • Email address
  • Communication preferences
  • Campaign engagement data
  • Newsletter subscription history

Customer Feedback

We may collect:

  • Reviews
  • Testimonials
  • Survey responses
  • Complaint records
  • Customer satisfaction ratings

4. Sensitive Personal Information

Silvermop generally does not request or intentionally collect sensitive personal information.

However, where necessary for the delivery of our services, we may receive limited sensitive information, such as:

  • Mobility or accessibility requirements
  • Medical conditions relevant to service delivery
  • Religious considerations affecting access or scheduling
  • Allergy information relating to cleaning products

Such information will only be processed where necessary and with an appropriate lawful basis under applicable law.

5. How We Collect Information

We collect information directly from you when you:

  • Contact us
  • Request a quotation
  • Book a service
  • Complete online forms
  • Subscribe to our newsletter
  • Contact customer support
  • Participate in promotions
  • Leave reviews
  • Complete surveys
  • Apply for employment
  • Visit our premises

We may also collect information automatically through our website using cookies and similar technologies.

In certain circumstances, information may also be provided by:

  • Corporate clients
  • Property managers
  • Event organisers
  • Employers
  • Family members acting on your behalf
  • Authorised representatives

6. Lawful Bases for Processing Personal Information

Silvermop processes personal information only where there is a lawful basis under applicable Nigerian data protection legislation.

These lawful bases include:

Contract

Where processing is necessary to:

  • provide quotations;
  • schedule appointments;
  • perform cleaning services;
  • issue invoices;
  • manage customer accounts.

Legal Obligation

Where processing is necessary to comply with legal obligations, including:

  • tax requirements;
  • accounting obligations;
  • law enforcement requests;
  • court orders;
  • regulatory compliance.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.

Examples include:

  • improving our services;
  • fraud prevention;
  • customer relationship management;
  • quality assurance;
  • staff training;
  • website security;
  • business analytics.

Consent

Certain processing activities rely on your consent, including:

  • email newsletters;
  • promotional messages;
  • marketing communications;
  • use of photographs for promotional purposes;
  • optional surveys.

You may withdraw your consent at any time by contacting us or using the unsubscribe option included in our communications.

7. Purpose of Processing

We process your personal information for purposes including:

  • providing cleaning services;
  • processing bookings;
  • communicating with customers;
  • preparing quotations;
  • managing subscriptions;
  • processing payments;
  • responding to enquiries;
  • improving customer experience;
  • maintaining service quality;
  • complying with legal obligations;
  • preventing fraud;
  • ensuring website security;
  • conducting internal reporting and analytics;
  • managing recruitment processes;
  • sending newsletters and promotional communications where permitted.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without notifying you or obtaining your consent where required by law.

8. Accuracy of Information

We encourage you to ensure that the information you provide to us remains accurate and up to date.

Where your contact details or other personal information change, please notify us promptly so we can maintain accurate records.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors interact with our website, and enhance the quality of our services.

Cookies are small text files stored on your device when you visit a website. They help websites recognise your device and remember certain information about your visit.

We use cookies to:

  • Ensure the website functions properly.
  • Remember your preferences.
  • Improve website performance.
  • Analyse visitor behaviour.
  • Enhance security.
  • Deliver relevant marketing content where permitted.

You may disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

For more detailed information, please refer to our Cookie Policy.

10. Website Analytics

To understand how visitors use our website, we may use analytics services such as:

  • Google Analytics
  • Google Search Console
  • Microsoft Clarity
  • Meta Analytics
  • Other reputable analytics platforms

These tools may collect information including:

  • Pages visited
  • Time spent on pages
  • Device type
  • Browser type
  • Country or city location (based on IP address)
  • Referral sources
  • User interactions
  • Website performance metrics

This information helps us improve our website, services, and customer experience.

Where required by law, we will obtain your consent before enabling non-essential analytics cookies.

11. Advertising and Marketing Technologies

Silvermop may use advertising technologies to better understand the effectiveness of our marketing campaigns.

These technologies may include:

  • Meta Pixel
  • Google Ads Conversion Tracking
  • LinkedIn Insight Tag
  • Other advertising measurement tools

These technologies help us:

  • Measure campaign performance.
  • Understand customer interests.
  • Improve advertising relevance.
  • Avoid displaying repetitive advertisements.
  • Optimise our marketing budget.

Where required, your consent will be requested before such technologies are activated.

12. Email Marketing

If you subscribe to our newsletter or marketing communications, we may use your email address to send:

  • Cleaning tips and advice
  • Company updates
  • Promotions and special offers
  • Seasonal campaigns
  • New service announcements
  • Customer appreciation messages
  • Educational content
  • Event invitations

We will only send marketing communications where permitted by law or where you have provided your consent.

Every marketing email includes an unsubscribe option, allowing you to opt out at any time.

Choosing to unsubscribe from marketing emails will not prevent us from sending important service-related communications, such as booking confirmations, invoices, or appointment reminders.

13. WhatsApp, SMS and Telephone Communications

Where you provide your telephone number, we may contact you through:

  • Telephone calls
  • WhatsApp messages
  • SMS messages

These communications may relate to:

  • Booking confirmations
  • Appointment reminders
  • Quotations
  • Customer support
  • Service updates
  • Emergency notifications
  • Customer satisfaction follow-ups

Marketing messages via these channels will only be sent where permitted under applicable law or with your consent.

14. Social Media Platforms

If you interact with Silvermop through social media platforms such as:

  • Facebook
  • Instagram
  • LinkedIn
  • X (formerly Twitter)
  • TikTok
  • YouTube
  • Other social media platforms

we may receive information that you voluntarily choose to share with us, including:

  • Comments
  • Direct messages
  • Reviews
  • Mentions
  • Reactions
  • Shared content

Your use of these platforms is also governed by the privacy policies of the respective platform providers.

15. Sharing Your Personal Information

Silvermop respects the confidentiality of your personal information.

We do not sell, rent or trade your personal information to third parties.

However, we may share your information where necessary with:

  • Employees
  • Authorised contractors
  • Service providers
  • Professional advisers
  • Technology providers
  • Payment processors
  • Cloud hosting providers
  • Customer support providers
  • Logistics partners
  • Regulatory authorities
  • Law enforcement agencies where legally required

Any third party processing personal information on our behalf is expected to maintain appropriate confidentiality and security measures.

16. Third-Party Service Providers

To operate efficiently, Silvermop may engage trusted third-party service providers to assist with:

  • Website hosting
  • Email delivery
  • Cloud storage
  • Accounting software
  • Customer relationship management (CRM)
  • Marketing automation
  • Analytics
  • Payment processing
  • Communication platforms
  • Technical support

These providers are permitted to process personal information only for authorised purposes and in accordance with appropriate contractual safeguards.

17. Payment Processing

Payments for our services may be processed through secure third-party payment providers.

Depending on the payment method selected, payment providers may collect:

  • Card information
  • Bank account information
  • Transaction references
  • Billing details

Silvermop does not intentionally store complete payment card details on its own systems.

Clients are encouraged to review the privacy policies of payment providers used during transactions.

18. International Data Transfers

Some of our technology providers may store or process personal information outside Nigeria.

Where international transfers occur, Silvermop will take reasonable steps to ensure that such transfers are carried out in accordance with the Nigeria Data Protection Act, 2023, including the implementation of appropriate safeguards designed to protect your personal information.

19. Business Transfers

If Silvermop undergoes a merger, acquisition, restructuring, investment, sale of assets, or other corporate transaction, personal information may be transferred as part of that transaction.

Where required by law, affected individuals will be notified of any material changes affecting the processing of their personal information.

20. Legal Disclosure

Silvermop may disclose personal information where required or permitted by law, including:

  • Compliance with legal obligations;
  • Court orders;
  • Regulatory investigations;
  • Requests from law enforcement agencies;
  • Protection of our legal rights;
  • Prevention of fraud or criminal activity;
  • Protection of the safety of our employees, clients or the public.

Any disclosure will be limited to what is reasonably necessary under the circumstances.

21. Automated Decision-Making

Silvermop does not currently make decisions that produce legal or similarly significant effects solely through automated processing.

Should this change in the future, affected individuals will be informed in accordance with applicable data protection laws.

22. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Silvermop is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit before providing personal information.

23. Data Security

Silvermop is committed to protecting your personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

To safeguard your personal information, we implement appropriate technical, organisational and administrative security measures, including:

  • Secure website protocols (SSL/TLS encryption)
  • Password-protected systems and devices
  • Role-based access controls
  • Secure cloud storage solutions
  • Regular software and security updates
  • Anti-virus and anti-malware protection
  • Firewalls and network security controls
  • Employee confidentiality obligations
  • Staff training on privacy and data protection
  • Secure disposal of physical and electronic records

While we strive to use commercially reasonable means to protect your personal information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

24. Data Retention

Silvermop retains personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, tax and accounting obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

For example:

  • Customer booking records may be retained to support future bookings and customer service.
  • Financial and tax records may be retained in accordance with applicable Nigerian laws.
  • Customer enquiries may be retained to improve service quality.
  • Marketing records may be retained until you withdraw your consent or unsubscribe.
  • Recruitment records may be retained for a reasonable period following the recruitment process unless a longer retention period is required by law.

When personal information is no longer required, we will securely delete, anonymise or destroy it using appropriate methods.

25. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permissible.
  • Withdraw your consent where processing is based on consent.
  • Object to certain forms of processing.
  • Request restriction of processing in appropriate circumstances.
  • Request the transfer of your personal information where applicable.
  • Lodge a complaint with the appropriate regulatory authority.

Silvermop is committed to responding to legitimate requests within the timelines prescribed by applicable law.

26. Right of Access

You have the right to request confirmation of whether Silvermop processes your personal information.

Where applicable, you may also request access to:

  • the categories of personal information we hold;
  • the purposes for which your information is processed;
  • the recipients with whom your information has been shared;
  • the expected retention period;
  • the source of the information where it was not collected directly from you.

Requests should be submitted using the contact details provided at the end of this Privacy Policy.

27. Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete or outdated, you may request that it be corrected.

Silvermop will take reasonable steps to verify and update your information promptly.

28. Right to Erasure

You may request the deletion of your personal information where:

  • the information is no longer required for the purpose for which it was collected;
  • you withdraw consent and no other lawful basis exists for processing;
  • the information has been processed unlawfully; or
  • deletion is required by applicable law.

Please note that Silvermop may retain certain information where retention is necessary to comply with legal obligations, resolve disputes, prevent fraud or enforce our contractual rights.

29. Right to Object

You may object to the processing of your personal information where processing is based on our legitimate interests or for direct marketing purposes.

Where a valid objection is received, Silvermop will assess whether compelling legitimate grounds exist to continue processing.

If no such grounds exist, we will cease the relevant processing activity.

30. Right to Restrict Processing

In certain circumstances, you may request that Silvermop temporarily restrict the processing of your personal information, including where:

  • the accuracy of the information is contested;
  • processing is unlawful but deletion is not requested;
  • the information is required for legal claims; or
  • an objection to processing is under consideration.

During the restriction period, Silvermop will continue to store the information but will limit further processing unless permitted by law.

31. Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may withdraw consent by:

  • contacting us directly;
  • updating your communication preferences; or
  • using the unsubscribe option contained in our marketing emails.

32. Data Portability

Where applicable under the Nigeria Data Protection Act and technically feasible, you may request a copy of your personal information in a structured, commonly used and machine-readable format.

Where requested and legally permissible, Silvermop may also transfer your personal information directly to another organisation designated by you.

33. Children’s Privacy

Silvermop’s website and services are intended for individuals aged eighteen (18) years and above.

We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian where such consent is required by law.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to delete such information.

34. Complaints

If you believe that Silvermop has processed your personal information in a manner that does not comply with applicable data protection laws, we encourage you to contact us first so that we may investigate and attempt to resolve your concerns promptly.

If you remain dissatisfied after our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC) or any other competent regulatory authority in accordance with applicable law.

35. Contacting Our Privacy Team

If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, you may contact us using the details below:

Silvermop Cleaners

Email: support@silvermop.co

Telephone & WhatsApp: +234 704 821 2627

Website: https://www.silvermop.co

Please provide sufficient information to enable us to identify you and process your request efficiently.

36. CCTV and Security Monitoring

Some of the premises where Silvermop provides cleaning services may operate Closed-Circuit Television (CCTV) systems that are owned and managed by our clients.

Where Silvermop operates CCTV systems within its own offices or facilities, such systems are used solely for legitimate business purposes, including:

  • Protecting employees, visitors and contractors;
  • Preventing theft, fraud and vandalism;
  • Supporting workplace health and safety;
  • Assisting with investigations relating to security incidents; and
  • Protecting company assets.

Where CCTV footage contains personal information, it will be processed in accordance with applicable Nigerian data protection laws and retained only for as long as reasonably necessary.

37. Before-and-After Cleaning Photographs

To demonstrate the quality of our services, conduct quality assurance reviews, and train our personnel, Silvermop may take photographs of cleaning projects before, during or after service delivery.

We are committed to respecting your privacy.

Accordingly:

  • We will avoid capturing individuals wherever reasonably practicable.
  • We will not intentionally photograph personal documents, computer screens or confidential information.
  • Images used solely for internal quality control may be retained securely for operational purposes.
  • Images intended for marketing, advertising, social media, our website or promotional materials will only be published with the prior consent of the client or an authorised representative.

Clients may withdraw their consent for future marketing use of such images at any time by contacting us.

38. Testimonials and Customer Reviews

Silvermop values customer feedback and may invite clients to provide reviews or testimonials following the completion of our services.

Where you voluntarily provide a testimonial, review or rating, you acknowledge that:

  • We may publish your review on our website or social media platforms.
  • We may edit reviews for spelling, grammar or length, provided the substance of the review is not materially altered.
  • We will not falsely attribute testimonials to individuals.

If you later wish to have your testimonial removed from our marketing materials, you may contact us and we will consider your request within a reasonable period.

39. Recruitment and Employment Applications

If you apply for employment or engagement with Silvermop, we may collect personal information including:

  • Your name;
  • Contact details;
  • Curriculum vitae (CV) or résumé;
  • Employment history;
  • Educational qualifications;
  • Professional certifications;
  • References;
  • Portfolio or work samples (where applicable); and
  • Any other information voluntarily provided during the recruitment process.

This information will be used solely for recruitment, employment administration and related lawful purposes.

If your application is unsuccessful, we may retain your information for a reasonable period for future recruitment opportunities unless you request otherwise or applicable law requires deletion.

40. Data Breach Management

Silvermop has procedures in place to identify, investigate and respond to actual or suspected personal data breaches.

Where a data breach is likely to result in a risk to the rights and freedoms of affected individuals, we will:

  • Assess the nature and scope of the breach;
  • Take appropriate measures to contain and mitigate the impact;
  • Notify the Nigeria Data Protection Commission where required by law;
  • Notify affected individuals where legally required or where appropriate; and
  • Implement corrective measures to reduce the likelihood of recurrence.

41. International Visitors

Although Silvermop primarily provides services within Nigeria, our website may be accessed by visitors from other jurisdictions.

By using our website from outside Nigeria, you acknowledge that your personal information may be transferred to and processed within Nigeria or other countries where our authorised service providers operate, subject to appropriate safeguards and applicable legal requirements.

42. Changes to this Privacy Policy

Silvermop may update this Privacy Policy periodically to reflect:

  • Changes in our services;
  • Developments in technology;
  • Amendments to applicable laws and regulations;
  • Guidance issued by regulatory authorities;
  • Improvements to our business operations.

Where material changes are made, we will update the “Last Updated” date shown at the beginning of this Privacy Policy.

Where required by law, we may also notify users through our website, email or other appropriate communication channels.

Your continued use of our website or services after any changes become effective constitutes acceptance of the updated Privacy Policy.

43. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any dispute arising out of or relating to this Privacy Policy shall be resolved in accordance with applicable Nigerian law and, where necessary, by a court of competent jurisdiction in Lagos State, Nigeria.

44. Interpretation

Unless the context requires otherwise:

  • References to “Silvermop”, “we”, “our” or “us” refer to Silvermop Cleaners.
  • References to “you” or “your” refer to any individual or organisation interacting with our website or services.
  • Headings are provided for convenience only and shall not affect the interpretation of this Privacy Policy.

Where any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

45. Contact Information

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact us:

Silvermop Cleaners

Website: https://www.silvermop.co

General Enquiries: solutions@silvermop.co

Privacy Enquiries: support@silvermop.co

Telephone & WhatsApp: +234 704 821 2627

Communication Hours:
Monday to Friday
9:00 a.m. – 6:00 p.m. (WAT)

We will endeavour to acknowledge and respond to legitimate privacy enquiries within a reasonable timeframe and in accordance with applicable law.

46. Your Trust Matters

At Silvermop, trust is the foundation of every relationship we build.

Whether we are cleaning your home, maintaining your office, supporting your event, or handling your laundry, we are committed to protecting not only your property but also your personal information.

We continuously review our privacy practices, invest in appropriate security measures, and train our personnel to ensure that your information is handled responsibly, securely and with the highest level of professionalism.

Thank you for choosing Silvermop.

Cleaning that goes beyond the surface.